This article lays no blame at the feet of TNE.
Something to consider - my experiences with council staff is that the average IQ and helpful attitude is well below that which we should expect as ratepayers. The general "don't care" approach to ratepayers (which my local council call "customers" - what a joke, I don't choose to do business with them so I am NOT a customer) would likely manifest itself as a "don't want to change" when it comes to new IT. Perhaps loss of jobs due to better IT is also an issue?
That said, TNE does not need this negative press so they should be far more involved with training staff to use the software instead of letting councils have that responsibility.
Cheers,
This article lays no blame at the feet of TNE. Something to...
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