vba - from the customer (and shareholder), page-7

niban

apart from the obvious that you are either a q employee or share holder (or equivilent).

You are missing the point i was trying to make.

Air travel is an 'experience' unlike any other. this is not catching a bus or train where there is no choice and you simply put up with bad service. Air travel is more akin to a restuarant where customer service and product delivery (agree perception accounts for a lot) is paramount.

The point i was making is if you have a bed experience you are inclined to mentally put the supplier on notice if it keeps happening then you start walking away to another operator.

This was my experience flying q regulary in cattle and business, after repeated snarly and downright disrespectfull servie i went to (hic) Ansett. clearly this did not last too long. But as soon as Virgin came along it was like a breath of fresh air.

I have traveled on Virgin and q (as Virgin did not go to the destination) in business in the past 18 months (I was on one of the first trips to LA on V Australia) and it has only reinforced my opinion (yes MY opinion) now with the hook up with Etihad the big q are in trouble IMHO.

In an era of competition for better service and price i see IMHO Virgin has a lot to gain and q a lot to lose