It is not cheerleading, but balance. 1. The reviews were for the...

It is not cheerleading, but balance.

1. The reviews were for the last month compared to the rides. Over the last year JAY has facilitated 240,000 rides. Over the entire life of the company they did around double this. 90 bad reviews out of 500,000 rides in an industry that is notorious for a poor customer experience is very, very low. I am certain JAY can do better, but it by no means has done badly.

2. Repeat business is not driven by reviews. If you use JAY and have a good experience then you will use it again, if you have a bad experience you will whinge all over the internet. The vast majority of JAY customers have a satisfactory experience and use them again. This is why they are growing so rapidly.

3. JAY has set out what it said it would do and done it. I don't want them concentrating on profit until all the airports in the world are serviced. When I invested I did so on the basis they had a plan that I agreed with and will only sell if they don't deliver on what they promised. Losses are only important if they are unexpected and not funded.

JAY has a major problem and that is the market has no understanding of what they are doing or why. The average ASX investor in tech startups is not very sophisticated and tends to fall for the companies with the greatest hype (BIG, GSW, RAP, etc). Companies like JAY who deliver on their promises and build a real business are ignored.