Dont SLE legally have to provide some sort of representative or...

Dont SLE legally have to provide some sort of representative or way of communicating with the company directors? I rang the same guy again and gave him a mouthfull, just not good enough in my book..look he has put up with a lot i am sure but he cant give me anyway to contact the directors! not even an email now. The web sites down, the email doesn't work and nothing goes further than the representative it appears. very strange and not really satisfactory. I will keep hassling him until i get some sort of path to communicate with the directors..