I think NearMap got them by the balls over in the US.
EagleView FAQ
When will I receive my report?
The turnaround time for a single report is usually two business days or less.
EagleView observes the following holidays:
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
The day after Thanksgiving
Christmas Eve
Christmas Day
Because EagleView is at a reduced capacity during these dates, some of our turnaround times may vary. Please check our Login page during these holidays to see which delivery options are available. You can check the delivery status of your order by visiting Reports & Order History on your My EagleView page. For additional help regarding report delivery please contact our customer service team.