jack kerins and rick levine, page-2

This is clearer.Rick LeVine was in SBN fom April 2008 to April 2009.From memory everthing went wrong in that period of time and it is no wonder that kerins now works for Airmed.


CurrentCustomer Service Manager at GSI Commerce
Dir Customer Service & Quality Assurance at Airmed Biotech, Inc
PastMgr Customer Service & Quality Assurance at Sun Biomedical Labs
Indirect Sales Manager at AnswerNet
Call Center Director at The Tax Authority dba Jackson Hewitt Tax Service
Sr Account Manager at Telespectrum Worldwide Director Client Services at Millennium Teleservices Sr Acct Manager at TCIM Services Director Client Services at ICT Group Mgr Marketing Analysis at The Franklin Mint Marketing Analyst at conrail Sr Market Research Analyst at Conrail Sr Marketing Analyst at CONRAIL see less...

8 more...
EducationSyracuse University - Martin J. Whitman School of Management
University of Toledo
Jamesville Dewitt HS
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Recommended 9 people have recommended Rick Connections 213 connections IndustryConsumer Services
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Rick LeVines Summary
Rick's attention to detail has enable him to meet and exceed customer's need. Putting the customer first has been his goal and driving force behind a successful career working with customers on many different fronts.
- Planned, designed and implemented and managed an in-house customer service center from build out through the first three years of service
- Managed the sales partnership program, increasing the number of partners by 20% resulting in over $50,000 in sales during the first year
- Recruited, interview, hired and trained a customer service organization
- Designed and developed a CRM system to track customer contacts, sales pipeline, estimate projected new revenue for a sales force of 23 people.
- Sales training materials developed for all new sales executives
- Developed and implemented and trained a client service/account managemet department in a growing teleservices company.
- Been the primary point of contact for new clients and accounts in a teleservices environment billing in excess of $1,000,000/month
- Audit existing voice and data technology, reviewed industry alternatives, recommend solutions, planned and managed the implementation of the new updated solution
- Reduced company expeses though the development and implementation of best practice policies and procedures

Rick LeVines Specialties:
Managing a Customer service center with a marketing approach
Sales/Account management
Client development and growth
CRM
Marketing strategy
Development of best practice and procedures
Call Center Management


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Rick LeVines Experience
Customer Service Manager
GSI Commerce
(Consumer Services industry)

2010 Present (less than a year)

Dir Customer Service & Quality Assurance
Airmed Biotech, Inc
(Privately Held; Biotechnology industry)

April 2008 Present (2 years 3 months)

Biomedical Manufacture of Drugs of Abuse test devices. Support customer needs, project management, QA/QC for ISO 13485 and FDA Regulations.

Mgr Customer Service & Quality Assurance
Sun Biomedical Labs
(Medical Devices industry)

April 2008 April 2009 (1 year 1 m