Contact details are easy to find, either send an enquiry, chat or phone the Syd number - https://www.interactivebrokers.com.au/en/index.php?f=customerService&p=contact
Every broker has a horror story or two and I'm not phased by what happened to you, but what a horrible story. I only invest in what I know and this will just be a trading account.
I have a friend using this platform from Cambodia and trading the ASX and loves it, used to be a stockbroker and international banker.
Thanks for the feedback, appreciate it.
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