Fair go Ray white property manager, page-9

It does depend on which state you are in BUT the laws use the term -- reasonable condition and accepting fair ware and tare

So if you have been there 5 years it is not "legally" required to be as good as it was when you moved in, and it is not supposed to be "as new"

There are time limits on both parties to any communication

Ray White can be inclined to do this sort of thing, have all your requests over 5 years been attended to immediately ?

What State are you in ?

Take them to your local dispute dept and take all the paperwork that you have kept and also claim for your costs