From Netsuite • Network-management software firm is saving $200,000 yearly over the costs of ongoing internal development, and saved $300,000 over the cost of installing and maintaining a comparable SAP on-premise system • StatSeeker is also saving $150,000 yearly in financial costs of daily updates and manual maintenance of complex revenue recognition spreadsheets • Profit margins have improved to 30% • Company was able to reduce customer-support response times by 40% • New product releases now come out on time, accounting for a 40% reduction in customer complaints
Challenges: • StatSeeker, already successful in Australia, wanted to grow globally but without the expense of opening remote branch offices • To prepare for growth and improve efficiency, the company needed to upgrade its business processes, which relied on fragmented software applications and manual data entry • Accounting processes were inefficient and unreliable because StatSeeker used spreadsheets and manual data entry for complex revenue-recognition calculations • Customer support was slowed by the frequent need for manual research into non-integrated customer and financial applications in order to resolve problem cases • New software releases were often delayed, or were not bug-free when released, because the company's developers lacked visibility into issue tracking and related customer complaints
Solution: • Replaced MYOB, Sage ACT!, and in-house applications with NetSuite ERP, CRM, and Ecommerce • Role-based dashboards let managers see custom KPIs instantly; also, a special customer dashboard highlights each day's critical customer events • StatSeeker uses customer portals for self-service documentation, product customization requests, training, and product downloads • Standard NetSuite tools let the company a knowledge base that automatically reflects updates in StatSeeker software products • NetSuite's cloud architecture made it possible for StatSeeker to reduce Brisbane office costs by $250,000 through telecommuting
TCN Price at posting:
7.5¢ Sentiment: None Disclosure: Held
