WOW, to get a response on a transaction have a look at this....20 days...is that reasonable to have coins tied up for 20 days??
User Support And Communications
Having problems? Want to contact the team? Create a support ticket and one of our staff will be happy to assist.
Due to continued unprecedented growth we are receiving support tickets faster than we can train new staff to deal with them.
In order for us to deal with your request as soon as possible:
DO NOT - Open multiple tickets for the same problem. This will not result in faster turnaround times.
DO NOT - Open a ticket about a particular coin deposit/withdrawal without first checking to see if the coin is in maintenance, or the coin network is currently experiencing heavy load. If so then do not submit a ticket until this is clear (your coins will likely arrive then).
DO NOT - Open a ticket for help with basic trading. If you require assistance relating to trading, please check the forums instead of raising a ticket, particularly this Getting Started guide.
DO NOT - Ask about Level 2 Verifications, we also have a backlog which we are working hard to clear. Please be patient and expect a delay of up to a week.
If none of this applies and you MUST open a ticket, then:
DO - Include all relevant details in your ticket: transaction ID, coin type, amount and date/time of transaction
DO - Be polite to staff, we will not put up with abuse towards staff, they are working extremely hard to clear the backlog of requests and we are training more as fast as we can find them.
DO - Expect a delay in us replying to your ticket, at the moment the wait time is around 20 days.
