Security Reminders - What to watch out for
#1. Phishing Websites Phishing is a common technique for acquiring a user’s personal or account data. Scammers set up fake websites that resemble reputable business sites in order to get you to enter your account or personal information. The site may look very legitimate (and often look almost identical to official websites) but they will always have a slightly different domain name/URL. Before entering any of your personal details into the website, ensure you've reviewed the below: What should I look out for? a. Every time you log into your account, we recommend checking that you're visiting the correct URL,
https://www.cryptopia.co.nz/. PLEASE NOTE: Be aware of URLs that end in .com, .ws, .cx b. Check the Site Certificate is for “Cryptopia Limited [NZ]” c. When typing Cryptopia into a Search Engine like Google or any link sent to you from an external source or website, please check the URL is legitimate. d. When clicking on Google Ads, ensure that you check the URL is legitimate as phishing sites have been known to place fake advertisements. e. When clicking on any email that looks like it has been legitimately sent from Cryptopia, check the SEND address. Scammers often send emails with links that look real but actually redirect you to a fake site. See point #5 below for further information on Spoof Emails.
#2. Fake Applications (Apps) on Google Play and Apple Store Currently Cryptopia does not have a mobile app. Never download any app from any app store. WARNING: some apps seem extremely convincing and professional but please do not download or input any personal information into a third party application.
#3. Fake support numbers Some sites have been known to list a 'support' number for Cryptopia. These numbers are not legitimate support numbers as we do not currently offer support via phone. Scammers regularly set up these numbers and when users phone, they are hoping to obtain your personal account details, so they can access your account. What should I look out for? • Never phone any number that claims to offer Cryptopia support • Never disclose any of your personal information to a support person over the phone who claims to be a member of the Cryptopia support team
#4. Phone call from 'Cryptopia' Be aware that no Cryptopia support staff will ever contact you via the phone. If you receive a call from someone claiming to work for Cryptopia support, we recommend you hang up straight away and block the caller from your device. What should I look out for? • Never give your personal details to anyone (especially if they have phoned you and claim to be from Cryptopia support) • Cryptopia support will only ever send emails from addresses ending with @cryptopia.co.nz (watch out for sneaky typos like cryptopja.co.nz) • Cryptopia support will never ask for your password or your two factor authentication code • Cryptopia will never request that you grant us remote access to your computer
#5. Text/SMS from 'Cryptopia' Be aware that Cryptopia will never contact you via text/SMS. Never click on any link sent to you via text claiming to be from Cryptopia. Block sender/contact and do not reply.
#6. Spoof emails Please be aware that we have had reports of fake emails being sent out to users. PLEASE NOTE the following: • Cryptopia will never ask for a payment that does not go through Paytopia • Cryptopia will never ask you to send payment to a specific address • Cryptopia staff will never ask you for your password or two factor authentication details If you believe you may have entered your login details to an insecure source, please change your password and Two Factor Authentication. If you find a website, app, phone number, or user claiming to be Cryptopia or Cryptopia Support and you are concerned, please report it to us by email, Facebook or Twitter.
Published by: froufrou @ 2/13/2018 4:55:28 AM
