I have found Matt is the master of telling me what I want to...

I have found Matt is the master of telling me what I want to hear but whether that translates to me getting what I deserve is another matter. Often from a conversation he gets what he wants even if I approach them with a query!!!

Sometimes ASIC may get better answers from the company and it takes a short few minutes to lodge a complaint. This link may help ("Report misconduct now" half way down the page)

https://asic.gov.au/about-asic/contact-us/how-to-complain/report-misconduct-to-asic/

Or the following link should go there directly:

https://compliance.asic.gov.au/#/form/583b77dc397bbc319837ea2a/app/5b97906d8c21211a9c7be699