Ann: Potential Acquisition of Airselfie, page-24

why wouldn't you pay $15m for Airseflie?
I mean the Kickstarter buyers back last year are loving the product, well those that actually received one.

1. Sanny Tan
   
   Superbacker
   1 day ago
   
   I still have not received the airselfie until now. May i know why ?
2. 
   Sandy 2 days ago
   
   Its ridiculous...the airselfie wont fly steadily and take proper pictures and the battery can only last for like 10 mins after fully charged... is there a way to get it fix or exchange????
3. 
   Aurora 2 days ago
   
   The product is a piece of trash. Doesnt fly at all... i dont even know how to get a replacement/complaint. I dont even know how warranty works.
4. 
   
5. 
   ChewBK on October 31
   
   Hi. When will I be getting my replacement?
6. 
   津上 貞文 on October 27
   
   
7. 
   Kathryn j Parsons on October 25
   
   I bought product November 2016 was told it would ship may 2017 still do not have. I have I lost count on how many times I gave them my info they asked for. Please give me a refund I here the product is a piece of junk. I here a few people have gotten refund I want refund also people DO NOT buy this product it's a scam
8. 
   sunni on October 21
   
   Thanks
9. 
   
10. 
    sunni on October 20
    
    Hi,
    I did send you my address and phone number. These will be the 8th time I sent you the info. Hopefully will be the last.
    Thank you for the respond.
    Sunni A
11. 
    
12. 
    sunni on October 13
    
    I paid $253.37 with American Express on 12/29/2016 promising to deliver by April 2017. It is now October 12, 2017 and I received nothing. These are my 7 comments sending to your company. Please refund me what I paid if you cannot deliver. I will also make a complaint to my American Express.
    Backer number 2956
    Sunni Alvarez
13. 
    Fabio Lenzi on October 11
    
    I opened the case on May 22 (case8341) nobody ever replied. Unbelievable!!!!
14. 
    Fabio Lenzi on October 11
    
    I see that you are a tiny more responsive now. I opened a case in June regarding poor performance and severe issue that the product you delivered has. Is there a refund in place? Do you have an option of resending a product that works? This product that you delivered is so not the one that you have shown and promised us. Please let me know what can be done. I paid money for a product that was never delivered basically.
15. 
    Ka Chun KC on October 7
    
    Pls email me I have updated the info
    ,still not get my toy
16. 
    Bruce Martin on October 7
    
    After several months trying to get an answer, I have finally been told that
    "Please accept our apologies for the inconvenience. Since you are one of our Kickstarters, We apologise that we cannot refund you but would definitely change your product instead.
    Thank you for your understanding.
    The Airselfie Team"
    This is so poor.
    So how do I get a replacement? I need a iPhone 7plus version. I have an unopened box here.
17. 
    Alexey Prychev on October 5
    
    Hi AirSelfie team,
    I've got my items long time ago, with kinda fast delivery, but I'm disappointed about product quality (camera, battery-life and flying possibility). Being advanced drone user this one is nightmare, I'd like to get refund cause it doesn't match with what you have presented on your ad video.
    Waiting for your reply,
    Kind regards,
    Alexey
18. 
    AirSelfie Holdings Ltd London Creator on October 4
    
    Hello Jae-Won,
    Hello Eric,
    thank you for your message. We experienced some delay on the phone cover production and we apologies for that. We are aware that you have been waiting for long now and in order to speed up your delivery, we are sending the latest production of AirSelfie + Power Bank (our premium product). You will receive your tracking number already next week. For the cover, you will need to wait a bit further; we will send it along as soon as the new production is ready.
    @Eric: we are sending you our premium product: the power bank, even if it was not part of your package, We hope you'll appreciate it.
    Best,
    The AirSelfie team
19. 
    Jae-Won Sung on October 3
    
    I am #2530 backer.
    I had already finished your survey.
    You confirmed my order would be shipped next patch 2 month ago.
    I can't understand.... frustraited..
    Let me know how you deal with my order.
20. 
    Eric Chia on October 3
    
    Hi,
    My Backer #052
    When I can receive my airselfie ?
    Regards
    Eric
21. 
    AirSelfie Holdings Ltd London Creator on October 2
    
    Hello Thomas,
    thanks for your comment. In order to process your delivery, we need you to answer to the survey that we sent along after the end of the project and many times after that, as a reminder. In fact, we would need to know as soon as possible the following information:
    - the phone cover that you wish to receive among the available models: Samsung S7 edge, iPhone 6, i Phone 7
    - your complete address
    - your telephone number
    Please send us those information in a private message and we'll be able to deliver your AirSelfie. We are looking forwards to hearing from you.
    Best,
    The AirSelfie team
22. 
    Thomas Uhlenbrock on September 30
    
    I have neither received any Information nor product. What the hell is going on?
23. 
    AirSelfie Holdings Ltd London Creator on September 29
    
    Hello backers,
    here are some information in response to your comments. We hope this helps!
    @andros Lee: we need you to answer our survey in order for us to process your order. We sent you a private message with all the information required. Please let us know asap.
    @Kunihiro Sakamoto: in order to repair your AirSelfie, we need you to confirm the pick up adress. We sent you an email on the 21/09 and a second one today. Please check if you received them correctly and let us know asap.
    Ingo Knoll: we are informed that you requested a repair. You will receive the new AirSelfie by the 3rd October at the latest, without any additional custom costs. We sent you a private message with more information.
    @isabel, Fady, Sam, Jae-Won: we are really sorry for the long delay in delivering your order. We apologize for the inconvenience. We are now watching your order closely and will update you directly in your inbox over the next couple of days.
    We will update all the other backers that commented below shortly. Thank you very much for your attention!
24. 
    Isabel Cortes Holguin on September 26
    
    KICKSTARTER AIRSELFIE BACKER 857
    I received a message from these people back in June 1st, 2017, stating the following:
    "
    Dear customer,
    we are hard working in order to ship your order as soon as possible. Your order was already sent to logistic. In the next days you will receive the tracking number and courier website.
    Best regards,
    Airselfie
    "
    I have not yet received the Airselfie and I have not heard from them since.
    I DEMAND A REFUND!!!!
25. 
    Mark Wilson on September 15
    
    I can only think that Airselfie are, at best, economical with the truth.
    I was lucky (ha ha) that they allowed me to return it for repair.
    However, on sending it back to me from Hong Kong, they marked it as a new item and consequently 64GBP duty and VAT needed to be paid.
    I don't think an AirSelfie is even worth £64.
    On two occasions AirSelfie promised they would pay the duty/VAT.
    I have now been informed by the courier that on 6th September AirSelfie requested the item be return to them and they received it back on 9th.
    Why AirSelfie would request return of the item after promising to pay the duty/VAT is very strange. Well, not strange if you know AirSelfie.
26. 
    Fady Mansour on September 12
    
    This is a Fraud.. please write to KickStarter & Contact your credit card provider for this fraudulent company.. I ordered my item back in November 2016 & no response & no item
27. 
    Sam Kirk on September 11
    
    DO NOT BUY THIS... IT IS A SCAM FROM TWO CON MEN!!!!!!!!!