Ann: Macquarie Australia Conference Presentation, page-7

@rester

One has to be very careful about over projecting anecdotal evidence. That store you refer to cannot possibly be highly representative of the aggregate FLT experience, or FLT will have been in the red for over 2 years. Clearly it hasn't been.

The FLT model is very much one of "sink or swim", with respect to employee's. This means there is always going to be a group of employees that thrive, but there will also be those that struggle, and many will no doubt become disgruntled and give FLT bad press. Unfortunately there are many factors that feed into the success or otherwise of a particular store, not all of them related to the competence of the employees.

Cheers, Mars