Ann: CEO Address to Shareholders, page-2

This presentation gives me no hope. There is no strategy you guys are building sand castles in the wind. The stock is in free fall and your improving customer service goodness that's the job of middle management.

Where is the leadership to get out of the crises don't you guys see your in a downward spiral?

Stop talking about the past and tell us where you are taking our company. At the moment it's on a track to nowhere.

Look at the share price decline the CEO was appointed!!!