It's important to recognise that we are dealing with specialist...

It's important to recognise that we are dealing with specialist medical services which require a standard laid down by medical associations. If CAJ was providing dodgy diagnosis then I think we would quickly be aware of this. I haven't heard anything on that matter.

CAJ needs to harness these acquisitions and quickly bring them under the 'Capital' banner. This might be harder for Tasmania given the goodwill built up there, but it can be phased in - e.g. mention words like 'a member of the Capital group' in the title. Also look at BUPA which is rapidly acquiring dental and optical practices. BUPA  doesn't mess around - the blue and white colours, logos etc are quickly installed.

CAJ needs to establish a reputation of trust and quality in the community and not just be the cheapest option.