I am sure you wouldn't be surprised, you would have to understand it first for anything to have a surprise factor too it cuzzie. Given the basic nature of your negative posting, its quite clear its beyond your knowledge base.
Just FYI the technology is second to none - its the content/contractual/organisation factors that are an issue for such a small company, if these kinks are ironed out, the current SP will be long forgotten and all the nay sayers will be wishing one thing! I am sure you can grasp the one thing I am hinting at is