I'd be surprised by EPS growth as low as 13% next year. These...

I'd be surprised by EPS growth as low as 13% next year. These are really rough numbers, but I think they illustrate the point;

This year net profit before tax was $60M, but the 3 yearly Evolve conference was apparently a $3M drag on that, which is ~5%. Without that the profit would have been up ~18% this year (and so I'd assume 18% next year too). If we take a 5% one off hit from a base of 18% then we end up with a ~13% profit this year and ~23% profit the next year.

You could do the same for the BCC issues. However while I'm hopeful its not going to be repeated the occasional unhappy customer sounds less predictable and it will occasionally happy to any business. If it is a one off then you are looking at EPS growth in the 20%s.