Ann: AGM Presentation 2016, page-19

Good questions, you probably need to be on the inside to get the full picture, I am on the outside unfortunately, far far away!

In the 2014 annual report, the company announced that all staff had completed a customer service training course, 30 had graduated from a certificate 4 in financial services and 12 with an advanced diploma in management. I do recall the company stating that they were going to invest more in their workforce.

I have checked on Seek, there are currently no jobs advertised. I have previously seen positions for Fox Symes advertised with starting salaries of approximately $65,000. That sort of salary does not get you too far in Sydney so I would not be surprised if there is a bit of staff turnover. I would like to see the business operated out of a regional centre, but that is unlikely to happen. The business is operated completely out of the Sydney CBD.

Tim likes to talk about headwinds. At the AGM he said that if interest rates were to rise, then expect a tailwind. Having attended a few AGM's, I am comfortable that management have learnt some very valuable lessons over the years.

While FSA’s market share has continued to drop, the debt agreement pie just gets bigger.
https://www.afsa.gov.au/statistics/quarterly-statistics-commentary

I hope that helps.