I sent an email directly to Ian regarding the performance of...

I sent an email directly to Ian regarding the performance of their software and here's his reply.

"We rarely get that feedback and our customers use our platform on tablets and smartphones.

The opposite usually occurs, which is customers commenting on how good our 3D visualization performance is compared to other solutions they have tried.

One other non-fun thing that Windows does is disable GPU’s and our tech guys do get users to run this check - https://pointerra.helpsite.com/articles/30623-what-browsers-are-supported#multi-gpu-laptops

Most of our customers are experienced in working in a 3D environment on their machines so this issue has usually been dealt with before we come along." s