Flightcentre scams exposed, page-19

Well - no matter the views on this matter, I do expect this news is having an impact on the SP today.
From a psychology perspective - this can be very tough and stressful for staff - to mark up - as it is easy to be anchored to the list price. It is difficult to charge a client for your service as a sales person as well, as customers are anchored to a list price as well - no matter the value provided.

I'd pay a bit extra to be 100% confident, if somebody was applying skill to arrange something for me or look after me, otherwise I would just go on-line.

Many people do not understand business numbers or think through the value equation. Knowing a staff member is personally invested in your transaction has a big benefit attached to it, over an online flight. As an example, I'd pay quite a bit to benefit from expert knowledge as to what route is less likely to have delays etc, esp travelling with a 5 year old. So which airports/transit points do I avoid? Price is nowhere near everything.