Fool, page-15

Thanks everyone for your help with this.

But I have to wonder if you are all too hung up with numbers, ratios and metrics, revenue and profits??

I really enjoyed reading the CLH annual report....and for me the standouts are....

In FY16, we will commence significant programs to enhance our analytics capability, as well as undertake increased research and development activity in the digital area, under a newly appointed Head of Digital.
Collection House Limited continues an unwavering commitment to conduct itself in a manner that is ethical, lawful and respectful of its community and environment. Our long-standing goal of ‘leading the way’ in ethical practice was advanced with the inaugural release of our Corporate Social Responsibility Scorecard last year, which has been released again for 2015. I am proud of the many achievements documented within that report and urge the reader to review the document.
Equally, I am pleased that we have made another jump in our independent AON Hewitt Staff Engagement Survey. We’ve achieved a seven percent increase in engagement score with 93 percent participation. This result took us above the national average for the first time and extremely close to the ‘Best Employer’ range.

  and then this one...

We were also successful with our diversity objectives and made real progress in becoming an employer of choice. An example of this was the implementation of changes to our core systems to provide special assistance to visually impaired employees.

AND THEN THIS.....

In addition to the Head of Digital and Programming position, we have expanded the specialist IT team by 30 percent to provide greater capability and expertise as we plan for, and begin to undertake, the exciting initiatives that are underway.

Great stuff.....build it and they will come.