director keeps buying, page-11

The statseeker business is cloud based:

From Netsuite
• Network-management software firm is saving $200,000 yearly over the costs of ongoing internal development, and saved $300,000 over the cost of installing and maintaining a comparable SAP on-premise system
• StatSeeker is also saving $150,000 yearly in financial costs of daily updates and manual maintenance of complex revenue recognition spreadsheets
• Profit margins have improved to 30%
• Company was able to reduce customer-support response times by 40%
• New product releases now come out on time, accounting for a 40% reduction in customer complaints

Challenges:
• StatSeeker, already successful in Australia, wanted to grow globally but without the expense of opening remote branch offices
• To prepare for growth and improve efficiency, the company needed to upgrade its business processes, which relied on fragmented software applications and manual data entry
• Accounting processes were inefficient and unreliable because StatSeeker used spreadsheets and manual data entry for complex revenue-recognition calculations
• Customer support was slowed by the frequent need for manual research into non-integrated customer and financial applications in order to resolve problem cases
• New software releases were often delayed, or were not bug-free when released, because the company's developers lacked visibility into issue tracking and related customer complaints

Solution:
• Replaced MYOB, Sage ACT!, and in-house applications with NetSuite ERP, CRM, and Ecommerce
• Role-based dashboards let managers see custom KPIs instantly; also, a special customer dashboard highlights each day's critical customer events
• StatSeeker uses customer portals for self-service documentation, product customization requests, training, and product downloads
• Standard NetSuite tools let the company a knowledge base that automatically reflects updates in StatSeeker software products
• NetSuite's cloud architecture made it possible for StatSeeker to reduce Brisbane office costs by $250,000 through telecommuting